Return & Exchange Policy

Return & Exchange Policy

At Flora Gallery, your satisfaction is our top priority. If you're not completely happy with your purchase, we're here to help.

Eligibility

• All products are eligible for exchange or return according to the terms below.
• The item must be returned in its original condition, unused, and in its original packaging.
• Requests for returns or exchanges must be submitted within 3 business days of receiving your order.

Return & Exchange Process

• Once your request is approved, our shipping partner will collect the item within 3–5 business days.
• To request a return or exchange, please contact us via WhatsApp using the phone number provided on your shipping confirmation, or through our Contact Us page.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please send us:

• A clear photo of the product.
• Your order number.
• Your city and delivery address.

We will review your request and arrange a replacement as quickly as possible.

Refunds

A full refund will be issued if:

• You receive a product that is significantly different from the description on our website.

Important Notes

• We are not responsible for expectations or uses of our products that are not clearly stated in the product description.
• As our products are handmade, slight variations in color, texture, or finishing may naturally occur, making each piece unique rather than defective. 

As each piece is handcrafted, slight variations in color, texture, and details are part of the product's unique character and should not be considered defects.