Shipping & Return Policy

At Flora Gallery, every piece is handcrafted with care and attention to detail. We are committed to delivering your order safely and ensuring a smooth shopping experience from start to finish.

Order Processing & Shipping

Standard Orders

Orders are prepared after confirmation and shipped through our trusted delivery partners.

• Cairo & Giza: 1–3 business days
• Other Governorates: 3–7 business days

Custom Orders

Custom-made pieces require 7–10 business days for designing and crafting before shipment.

Business Days: Our working days are Monday to Thursday. Friday, Saturday, and Sunday are considered non-business days and are not included in processing or delivery times.

Please note that delivery times may vary during holidays or due to courier circumstances.

Custom Orders

Each custom piece is made exclusively for you.

• Custom orders cannot be returned, exchanged, or canceled once confirmed.
• Any deposit paid for a custom order is non-refundable after confirmation.

Delivery Policy

To ensure the safety of every order:

• Package inspection upon delivery is not available.
• If an order is refused or not received after shipment, the customer is responsible for the full shipping charges.

Shipping Across Egypt

We proudly ship to all governorates across Egypt through reliable shipping partners.

Once your order has been dispatched, you'll receive your shipping details so you can follow your delivery.

Delivery Information

To avoid delays, please make sure that:

• Your shipping address is complete and accurate.
• Your phone number is correct and available for contact.

Need Assistance?

If you have any questions about your order or shipment, we're always happy to help.

Contact us anytime through our official WhatsApp or the Contact Us page, and our team will be glad to assist you.